Cancellations

<ul>
	<li>
	The reserve may cancel or modify services due to weather conditions, low bookings, safety concerns, or unforeseen circumstances
	</li>
	<li>
	In such cases, guests will be offered a rescheduled date or a full refund
	</li>
	<li>
	Bookings affected by government travel restrictions may be rebooked within 12 months without penalty
	</li>
</ul>

Refund Policy

<ul>
	<li>
	General admission tickets are non-refundable, but remain valid for 12 months from the purchase date
	</li>
	<li>
	Refund requests for pre-booked experiences must be made at least 24 hours before the scheduled time
	</li>
	<li>
	No-shows will be charged in full
	</li>
	<li>
	If the reserve cancels due to operational or safety reasons, refunds will be issued to the original payment method
	</li>
	<li>
	All refund requests are reviewed at the operator&rsquo;s discretion
	</li>
</ul>

Lemurs are wild and take offence to being touched. They may come onto your shoulder, but that is up to them. Capybaras will enjoy a scratch at the keeper&rsquo;s discretion.

Yes. Our front desk will check you in, and go over the health &amp; safety

Absolutely. Willowbank Wildlife Reserve is a family friendly attraction with easy walking paths and interactive animal areas.

Explore New Zealand&rsquo;s native wildlife at Willowbank Wildlife Reserve in Christchurch. With your reserve entry, wander at your own pace and get up close to iconic species like kiwi, kea and tuatara. Set in natural habitats, this immersive wildlife experience is perfect for families, couples and animal lovers wanting to connect with Aotearoa&rsquo;s unique fauna while supporting conservation efforts.

Arrival any time within operating hours 9:30am until 5:00pm.&nbsp;

Duration

Start & End Time

Minimum Age

Start & End Location

New Zealand's Famous Kiwi

Willowbank Tourism Group

<ul>
	<li>Get up to 10% cash back per person when you book with us!</li>
	<li>Admission ticket to Willowbank Wildlife Reserve</li>
	<li>Access to Zoo, Farmyard, and Native wildlife areas</li>
	<li>Self-guided access to walking trails and animal exhibits</li>
	<li>Entry to designated children&rsquo;s playground areas</li>
	<li>Complimentary on-site parking</li>
	<li>Guaranteed Kiwi bird viewing experience</li>
</ul>

Child Pricing

<ul>
	<li>
	Child rate applies to ages 5&ndash;15 years (must be accompanied by a paying adult)
	</li>
	<li>
	Under 5 years: Free entry
	</li>
	<li>
	16 years and above: Adult pricing applies
	</li>
</ul>

Health &amp; Safety

<ul>
	<li>
	The reserve is a natural environment with uneven paths, open water areas, wildlife zones, and changing weather conditions
	</li>
	<li>
	All guests enter at their own risk and must take reasonable care
	</li>
	<li>
	The operator is not responsible for any loss, injury, or damage during the visit
	</li>
	<li>
	Areas, exhibits, or animal displays may be modified or closed for safety or welfare reasons without compensation
	</li>
</ul>

General Conditions

<ul>
	<li>
	Children 15 years and under must be supervised by an adult (16+)
	</li>
	<li>
	The venue is 100% smoke-free
	</li>
	<li>
	No pets allowed. Certified guide dogs permitted only in designated areas
	</li>
	<li>
	Visitors park at their own risk
	</li>
	<li>
	Management may refuse entry or remove guests who do not follow venue rules
	</li>
	<li>
	Liability, if applicable, is limited to the amount paid for the booking
	</li>
</ul>

Willowbank Wildlife Reserve

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SkyBus

Backpackerdeals

Visit Willowbank Wildlife Reserve in Christchurch to see kiwi birds and native wildlife up close. A family-friendly park with interactive animal encounters!

Willowbank Wildlife Reserve | SkyBus

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Willowbank Wildlife Reserve

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Willowbank Wildlife Reserve

Willowbank Wildlife Reserve

Willowbank Wildlife Reserve Highlights

What to Expect

Frequently Asked QuestionsExpand all

Reviews for Willowbank Wildlife Reserve

Policies

Frequently Asked Questions